'Request denied' - Microsoft Authenticator on my phone

Kompauerova, Katarina 0 Reputation points
2023-03-14T10:58:43.3266667+00:00

Hi,

I wasn't doing anything and a Request to authenticate popped up on my phone. As I wasn't trying to sign in anywhere I denied the request and also clicked on 'report' the activity as I thought someone might be trying to log in to my account.

After when I tried to get into my account, the app wouldn't authenticate me. It keeps coming up with 'Request denied'. It seems like I reported my own phone and now it's blocked or something and I can't authenticate and log into my own account.

Can someone help please? It's my university account so I don't think I'm the admin and I can't access the Azure Active Directory to unblock the phone.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,483 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. JimmySalian-2011 41,916 Reputation points
    2023-03-14T11:47:50.3366667+00:00

    Hi

    I will suggest you to contact your IT support team in the University to unlock or reset the MFA settings, there should a dedicated team to help out in this scenario.

    Hope this helps.

    JS

    ==

    Please Accept the answer if the information helped you. This will help us and others in the community as well.

    0 comments