'Request denied' - Microsoft Authenticator on my phone

Kompauerova, Katarina 0 Reputation points


I wasn't doing anything and a Request to authenticate popped up on my phone. As I wasn't trying to sign in anywhere I denied the request and also clicked on 'report' the activity as I thought someone might be trying to log in to my account.

After when I tried to get into my account, the app wouldn't authenticate me. It keeps coming up with 'Request denied'. It seems like I reported my own phone and now it's blocked or something and I can't authenticate and log into my own account.

Can someone help please? It's my university account so I don't think I'm the admin and I can't access the Azure Active Directory to unblock the phone.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. JimmySalian-2011 36,681 Reputation points


    I will suggest you to contact your IT support team in the University to unlock or reset the MFA settings, there should a dedicated team to help out in this scenario.

    Hope this helps.



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