Can't install cumulative update WS19 - Error code 0x80073712

Koblic Ondrej 0

Hello,

I'm trying to install 2023-03 Cumulative Update for Windows Server 2019 (1809) (KB5023702) - installation is failing with Error code: (0x80073712)

Manually downloading and installing the update file from Microsoft Update Catalog gives the same result. Running dism /online /cleanup-image /checkhealth gives the message 'No component store corruption detected'.

Can someone help me? Making new server is last go. Thank you.

Jonathan Meyer 0 Reputation points

2023-04-11T13:28:36.5166667+00:00

Having the same error code but run into this:

Copyright (C) Microsoft Corporation. All rights reserved. PS C:\Windows\system32> dism /online /cleanup-image /scanhealth Deployment Image Servicing and Management tool Version: 10.0.17763.1697 Image Version: 10.0.17763.1935 [==========================100.0%==========================] The component store is repairable. The operation completed successfully.

PS C:\Windows\system32> dism /online /cleanup-image /checkhealth Deployment Image Servicing and Management tool Version: 10.0.17763.1697 Image Version: 10.0.17763.1935 The component store is repairable. The operation completed successfully.

PS C:\Windows\system32> dism /online /cleanup-image /restorehealth Deployment Image Servicing and Management tool Version: 10.0.17763.1697 Image Version: 10.0.17763.1935 [===========================91.5%===================== ] Error: 0x800f081f The source files could not be found. Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see [http://go.microsoft.com/fwlink/?LinkId=243077]. The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

Have tried to restore from source c:\windows
Process stops at 91.5% but without an error

2 answers

Dave Patrick 426.1K Reputation points MVP

2023-03-15T15:24:57.2833333+00:00
Some things to try

sfc /scannow

dism /online /cleanup-image /restorehealth

additional resources for Windows Update - Windows Client | Microsoft Learn (manual steps)

a repair install by running setup.exe from the root of install media

uninstall the last successful cumulative update, install latest SSU followed by latest cumulative update

You can also try a repair install by running setup.exe from the root of the install.

-

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Dave Patrick 426.1K Reputation points MVP

2023-03-16T12:51:43.7466667+00:00

Just checking if there's any progress or updates?

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Koblic Ondrej 0 Reputation points

2023-03-16T12:54:09.9466667+00:00

Hello, unfortunately any of recommendations weren't help us.
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Dave Patrick 426.1K Reputation points MVP

2023-03-16T13:06:55.6633333+00:00

Since the repair install also fails time may be better spent standing up a new one, patch fully, migrate roles over, and move on.

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Dave Patrick 426.1K Reputation points MVP

2023-03-19T12:45:00.7866667+00:00

Just checking if there's any progress or updates?

--please don't forget to upvote and Accept as answer if the reply is helpful--
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