My account was suspended and when I go to enter in phone number for code, it says it "cannot text this number"

Question

I have followed different threads and none of the solutions mentioned worked for, I have tried a VPN, all browsers,cleared to cache, different phones numbers, asked friends to try to login accross the country and it has now been 11 days since I lost access to my account. I get the error code of " I cannot text this number" every single time. I even tried to login through Skype and other methods mentioned in threards nothing....

Customer support is 0 help and they all have some excuse and go through a script it seems of troubleshooting which I have done everyday since I lost access. I have even submitted a reinstatement form. Customer support says its a Microsoft issue and that they do not know when it will be fixed wow....

Any other solutions out there?

Answer 1

Hi @Daniel Avegalio ,

Welcome to our forum!

Looks like your issue is more related to your account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. If you are using an Outlook.com account, it's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice.

On the other hand, i found a similar thread as yours, it's suggested that you could refer to it and try the helpful suggestions as IBRAHIM ADAN ABDI-BASID mentioned in it: We cannot send a text message to this number Account login.

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