Windows 10 intune - unable to connect at the moment

Koops 0 Reputation points
2023-03-21T17:10:54.1166667+00:00

Hi

I have a device that is connected to intune but when i rebooted and tried to login I get.

'We are unable to connect at the moment'

This device was connected to intune as Windows 11 I removed the device, installed Windows 10 and connected it back to intune.

This worked and I have added it to the groups and it looked like it was working until I rebooted and now its not logging in.

Any ideas what i can do to fix this?

Thanks

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. Simon Ren-MSFT 30,031 Reputation points Microsoft Vendor
    2023-03-22T05:46:59.1066667+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    If you are using multifactor authentication (MFA), it may be the reason. Please try to clear/reset the MFA for the user. Similar thread for your reference:

    We are unable to connect right now. Please check your network and try again later.

    Thanks for your time. Have a nice day!

    Best regards,

    Simon

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  2. Simon Ren-MSFT 30,031 Reputation points Microsoft Vendor
    2023-03-23T08:28:14.4066667+00:00

    Hi,

    Thanks for your reply.

    For this scenario, we need further troubleshooting, it is suggested to create an online support ticket to get accurate help from background. Here is the support link:

    https://learn.microsoft.com/en-us/mem/get-support

    Thanks for your understanding and hope everything goes well with you.

    Best regards,

    Simon

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