Help needed - "account needs to be added as an external user in the tenant"

Question

I'm retired and an infrequent user of MS Teams, the last time about 6 months ago. Today I was prevented from joining someone's teams meeting. This error was eventually displayed -

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '1fec8e78-bce4-4aaf-ab1b-5451cc387264' in that tenant.

The account needs to be added as an external user in the tenant first. Please use a different account."

Looking for a solution in this Q&A, it looks like my account/subscription was likely considered orphaned. I hope there is something I could do to correct this so I wouldn't have to start from scratch and create a new/different user account. However, is it correct the only way to fix this is to created a new account? :-(

Your help will be greatly appreciated! I need to use Teams for online meetings I join from home, but I want to continue using my existing account.

Thanks for your advice and help!

Bob

Answer 1

Hi Bob,

From your description it seems you are using a personal account.

Kindly note that on Microsoft Q&A forum we mainly focus on questions about Teams for Business.

I would suggest posting in the Microsoft Community for better support.

Thanks for your understanding.

Here is also a thread with the similar issue for your reference:

Can't join a Teams meeting when signed in with my personal MS 365 account in the Teams App - "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application"

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