Only remote desktop apps hang

Question

The Remote Desktop app stops working.

Excel etc. are not a problem.

When you end a session on your device, you can resume it from where it stopped.

It seems to be caused by a hang of the mstsc .exe

Event Name：AppHangB1　(mstsc.exe )

Server:Microsoft Windows Server 2019

Client:Microsoft Windows 10 Pro

HP ProDesk 400 G5 /CPU i3-8100 CPU 3.6GHz /BIOS HP Q08 Ver. 02.02.03, 2018/07/25

HP ProDesk 400 G6 /CPU i3-9100 CPU 3.6GHz /BIOS HP R08 Ver. 02.13.00, 2022/03/24

This behavior occurs frequently only on one model (G5).

Please advise not to hang

Answer 1

Thank you for caring.

Answer questions.

It's a PC problem.RDP connection is hang.Many times in one hour.

OS is Windows 10(64bit).

RDP connection is local profile.

I checked the remote session hangs the task manager,mstsc was runed(alived).

But Unable to operate this application.

So I have to discconnect session.

I haven't tried runsfc/scannowor.

I haven't tried other applications.

Answer 2

Hello there,

As you stated, you are facing this only on specific devices this might be due to profile corruption or driver issue.

Can you please answer the below questions to troubleshoot further?

Is this issue for application hang or server hang?

Does RDP connection crash or hang when we run this application?

Does RDP connection crash or hang when we run any other application?

Which OS is this?

When user makes RDP connection and logs in is it local profile or Roaming Profile?

When the remote session hangs, you could use Ctrl+Alt+End to bring up the task manager and check the resource usage during remote session.

To fix crashing mstsc, you can runsfc/scannowor restore the system to its previous status.

System file check is a utility built into the Operating System that will check for system file corruption. The sfc /scannow command (System File Check) scans the integrity of all protected operating system files and replaces incorrect, corrupted, changed, or damaged versions with the correct versions where possible.

-Press the Windows key and X at the same time.

-Choose Command Prompt (Admin) from the context menu.

-In the command prompt, type sfc /scannow and hit Enter.

-Exit command prompt.

-Restart the PC and see if this helps you.

Hope this resolves your Query !!

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