Unable to connect to Azure Virtual Desktop with Web client or with Remote desktop client.

Manoj 0 Reputation points
2023-03-23T11:40:05.8833333+00:00

Unable to connect to Azure Virtual desktop with web client and also with Remote desktop client.

After entering credentials - shows the message as Opening ports and then show the below error message

"We could not start the connection due to a webworker error. Please click Reconnect to start a new session without webworkers"

Tried several times to reconnect, restarted the VM as well but no luck

Someone please help

Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
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  1. Sedat SALMAN 13,080 Reputation points
    2023-03-23T20:44:28.72+00:00

    Reset the VM's Remote Desktop configuration: You can reset the Remote Desktop configuration by running the following command in the Azure Virtual Desktop VM's PowerShell:

    Reset-AzVmAccessExtension -ResourceGroupName "your_resource_group" -VMName "your_vm_name" -Location "your_vm_location" -Name "your_vm_username" -Credential (Get-Credential) -TypeHandlerVersion "2.0" -ForceRerun

    Check the Azure Virtual Desktop environment: Verify that your Azure Virtual Desktop environment is configured correctly. Check the host pool, application group, and user assignments.

    Examine Azure Virtual Desktop diagnostics: Review Azure Monitor logs for any error messages or issues related to your Azure Virtual Desktop deployment.

    Clear browser cache and cookies: Clear your browser's cache and cookies, then try connecting again.

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