Can't sign in on Microsoft Online
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eduardo
5
Reputation points
I have a Microsoft Online account for which I had MFA enabled using the Microsoft Authenticator app.
I know my password, and in fact I can log in places like https://myaccount.microsoft.com/
I changed my phone and I imported my backup from my recovery account.
Now I have a line item inside my authenticator App that says "Scan the QR code provided by your organisation to finish recovery this account" but I don't know where to find this? My organisation is a small business and apparently we don't have a Microsoft online administrator.
When I try logging into my Microsoft Online services, such as Azure, I get presented with a screen that says I need to approve sign in request on my authenticator app - which I can't do.
Clicking on "I can't use my authenticator right now" shows me two options: use the authenticator or get a verifcation code from the authenticator. But I can't use my authenticator!
How do I get back into my account?
Microsoft Security | Microsoft Authenticator
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Nicolette Minnie 0 Reputation points2023-11-01T02:42:57.34+00:00 I have the exact same problem. I have event managed to sign-in here to "upvote this topic, but can't use my Microsoft username and password to log in, because it asks me to download the authentication app (which I have) but it is using shared emails and doesn't recognise both onthe authentication app. PLEASE HELP
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