Crash in sleep mode

Andreas Larsen 20 Reputation points
2023-03-23T18:32:01.57+00:00

Hi Guys,

I have a problem with my PC. Most of the time when the PC goes into sleep mode after x amount time of inactivity, it shuts down instead.

I gone to take a look into the system log and found the following "warning / message"

"The pc was restarted after an error checking. The error check was: 0x0000009f (0x0000000000000003, 0xffff9a08c4422360, 0xfffff305cdf1f718, 0xffff9a08cc440aa0). There was saved a dump in: C:\WINDOWS\Minidump\032323-16453-01.dmp. Rapport-id: 728b3e0f-e3a9-43b5-97a6-db994e61f452."

I ran the dump file through Windbg and got the following: 

10: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffff9a08c4422360, Physical Device Object of the stack
Arg3: fffff305cdf1f718, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffff9a08cc440aa0, The blocked IRP

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1000

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 5482

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 1

    Key  : Analysis.Init.CPU.mSec
    Value: 171

    Key  : Analysis.Init.Elapsed.mSec
    Value: 28247

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 102

    Key  : Bugcheck.Code.DumpHeader
    Value: 0x9f

    Key  : Bugcheck.Code.Register
    Value: 0x9f

    Key  : Dump.Attributes.AsUlong
    Value: 1008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0


FILE_IN_CAB:  032323-16453-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
  Kernel Generated Triage Dump

BUGCHECK_CODE:  9f

BUGCHECK_P1: 3

BUGCHECK_P2: ffff9a08c4422360

BUGCHECK_P3: fffff305cdf1f718

BUGCHECK_P4: ffff9a08cc440aa0

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

MODULE_NAME: pci

FAULTING_MODULE: fffff80063d00000 pci

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
fffff305`cdf1f6c8 fffff800`60771946     : 00000000`0000009f 00000000`00000003 ffff9a08`c4422360 fffff305`cdf1f718 : nt!KeBugCheckEx
fffff305`cdf1f6d0 fffff800`6077181c     : 00000000`00000002 ffffbb81`cfc51180 ffffbb81`cfc51180 fffff800`5ccb8f00 : nt!PopIrpWatchdogBugcheck+0x122
fffff305`cdf1f750 fffff800`604bc09b     : ffff9a08`cf4bc928 ffff9a08`c817d2b0 fffff305`cdf1f9f8 ffffbb81`cfc51180 : nt!PopIrpWatchdog+0xc
fffff305`cdf1f780 fffff800`604bd816     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00017ce7 : nt!KiProcessExpiredTimerList+0x1eb
fffff305`cdf1f8b0 fffff800`6062e1fe     : ffffbb81`cfc51180 ffffbb81`cfc51180 ffff9a08`c2985080 ffff9a08`cdfd8280 : nt!KiRetireDpcList+0xed6
fffff305`cdf1fb40 00000000`00000000     : fffff305`cdf20000 fffff305`cdf19000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9e


IMAGE_VERSION:  10.0.22621.1415

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_nvlddmkm_IMAGE_pci.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {5337281a-2de3-9ebb-5277-3f179de9b48f}

Followup:     MachineOwner

Im not the best to analyze theese thing and need some help to fix this..

I've monitores my PC temps and they are all stable at 31-35 degress on CPU at idle state and GPU at 40-45 degress.

I tried updating any drivers that might be an issue, but the problem with the same error message stil persists.

Any ideas?

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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2 answers

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  1. Michael Taylor 47,806 Reputation points
    2023-03-23T19:33:39.93+00:00

    Based upon the BSOD it appears one of the devices connected to your machine doesn't really like it going to sleep. A bug in the driver causes it to fail and that crashes your machine. This used to be really common but not so much anymore.

    Given the driver it appears you have an nVidia card and that is causing the problem. nVidia has had problems with this for years. I would recommend you google for potential fixes to this issue specific for your graphics card. Of course I assume you're running the latest version of the driver so you might post in their support forums. If this is a laptop with integrated graphics then you might consider switching to the drivers from the OEM or nVidia directly (whichever you're not using now).

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  2. Docs 15,141 Reputation points
    2023-03-24T06:25:29.4266667+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

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