SSO error, update browser, more security info needed

Don Tomnitz 0 Reputation points
2023-03-24T19:08:42.3333333+00:00

Lately, we've had several members that are not able to use SSO. They are getting an error message stating to update the browser. Then a message stating the organization needs more security info and they change their password and still not able to gain access. What are we missing?

Thank you

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Dillon Silzer 54,286 Reputation points
    2023-03-25T05:27:38.7833333+00:00

    Hi Don,

    I would start by viewing Azure Active Directory's sign-in logs:\

    Sign-in logs in Azure Active Directory

    https://learn.microsoft.com/en-us/azure/active-directory/reports-monitoring/concept-sign-ins

    Also, when they receive the error, is this a Microsoft 365 error message? Have you tried to expand more details to find the exact error message?

    Sign-in error codes

    https://learn.microsoft.com/en-us/azure/active-directory/reports-monitoring/concept-sign-ins#sign-in-error-codes

    If this is helpful please accept answer.