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i posted this on the general microsoft community and i was referred here so let's try this one more time the problem started when i tried to log into my school account that's connected to outlook on my new phone. it told me i needed to receive verification from microsoft authenticator to be able to log in successfully, which thinking back on it now, makes no sense because i entered my password correctly so why should i have had to log in twice. i went to microsoft authenticator and entered my username and password correctly, but it was telling me i needed to receive verification from microsoft authenticator...while i was trying to log into microsoft authenticator...i don't understand how i'm supposed to use an app that requires me to log in if i am not being allowed to log in. all i know is that apparently the app is on steroids which has effectively blocked me from any communication with my teachers or announcements from my school which is no good. i have tried on my computer, tablet, and phone, and i am stuck. i would go to my school administration but seeing as this is a problem with the app and not with the school itself, i figured they would refer me here so here i am. nothing on my school's website tells me what i should do about this issue. do i need to factory reset my phone? is there another authenticator app i should use? please help, i am losing it.
hello @☆☆
Lets start step by step
Can you login by PC into aka.ms/MFASetup ?
Try this for starters.
MS Authenticator will verify your identity with an additonal layer of security , being an SMS or a Click on a PopUp from the APP on your Phone. It was bound to your older phone , but also you may be able to select choose other authentication methods OR i dont have access to my Authenticator App . TRy from a Browser please and tell us your info
Cheers !
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You, or more likely, your school admin will need to reset the device here in order to allow a new QR code to be generated so you can relink the device.
https://mysignins.microsoft.com/security-info
--please don't forget to upvote and Accept as answer if the reply is helpful--
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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--