Cannot activate Office365

Question

Activation of Office preinstalled on my computer failed, and I cannot activate Office.

What should I do?

Answer 1

Hi @Shreklili

Is there any error message?

If so, welcome to share the error message or related screenshots with us for better analysis.

First, please ensure your network connection is OK, you may use mobile hotspot for a check.

Then, I suggest you checkout this article 'Unlicensed Product and activation errors in Office' for troubleshooting.

If nothing works, I will suggest you backup your files and reset your Windows system.

Any updates, please feel free to post back.

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Answer 2

Hi,

Is it provided by company or is it personal device? If it is company provided you will need to contact the IT support desk and if it is personal, get in touch with the supplier to investigate the Licensing issue.

Hope this helps.

JS

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