I was invited to my organization's Team via a specific link. I registered for Teams and have no trouble accessing via Google Chrome on a Windows 11 PC. If I try to access via Chrome on my Android device, it states that the browser is not supported. If I put the browser in Desktop mode, nothing ever loads. I downloaded the Teams app for Android and in trying to access the same organization that I can access on my computer, I receive the following error, "Sorry, you can't get to this yet. You can't complete this action because you're trying to access protected resources as an external user in this organization. Please contact the admin to allow you to access the protected resources." This occurred on a fresh installation of the app. The head of the organization has no idea what this means as I can access everything from my computer, but nothing from the Teams app on Android. Please assist. Potentially useful information: In Google Chrome on my desktop, it says "(Guest)" to the right of my name. Android Error Code: 530004

Hi @MicrosoftTeamsUser85 Based on your description, this seems to be an issue with the mobile client. The error code is caused by a Conditional Access policy. Here are a few ways to troubleshoot this issue: Did you choose to log in as a guest when you logged in to the Android client? Sign out, clear your Teams sign-in credentials, and then sign back into Teams. Check if it's the latest version of Teams. Clean up the Teams cache. Try signing in with another Android device. If you're unlucky, download the client again. (Android: Compatible with Android phones and tablets.) Note: Support is limited to the last four major versions of Android. For example, when a new, major version of Android is released, the Android requirement is the new version and the three most recent versions that precede it. If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Teams Android Error - Cannot access Team on phone, but can on Windows

Accepted answer

SokiGuo-MSFT 28,791 Reputation points Microsoft Vendor

2023-03-30T02:30:46.46+00:00
Hi @MicrosoftTeamsUser85

Based on your description, this seems to be an issue with the mobile client. The error code is caused by a Conditional Access policy. Here are a few ways to troubleshoot this issue:

Did you choose to log in as a guest when you logged in to the Android client?

Sign out, clear your Teams sign-in credentials, and then sign back into Teams.

Check if it's the latest version of Teams.

Clean up the Teams cache. Try signing in with another Android device.

If you're unlucky, download the client again. (Android: Compatible with Android phones and tablets.) Note: Support is limited to the last four major versions of Android. For example, when a new, major version of Android is released, the Android requirement is the new version and the three most recent versions that precede it.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Please sign in to rate this answer.
MicrosoftTeamsUser85 20 Reputation points

2023-03-30T10:13:27.91+00:00

Good day. Thanks for your response.

I have cleared the cache and app data, and then reinstalled the app directly from the Google Play Store a few times. It is definitely the most current version of Teams that is available to me. My options when I open the app are to enter my email address and password (the same as on the computer). At that point, I can pick guest, which is associated with the company, or I can pick personal. I pick guest, the same way I do on the computer, and that is when I receive the error. I do not yet have access to another mobile device from which I can try this. I can do that later. I have Android 13.

I suppose this policy was created by people above those with whom I have direct contact. I will stick to using Teams on my computer and assume that the people at the very top do not want us to use mobile devices. Thank you.

SokiGuo-MSFT 28,791 Reputation points Microsoft Vendor

2023-03-31T06:37:58.22+00:00

Hi

According to your description, this assumption is also possible. As long as your account can sign into the Teams web client, there are no problems with your account. If you have any update about this issue, please feel free to post back.

MicrosoftTeamsUser85 20 Reputation points

2023-03-31T11:33:13.97+00:00

Good day. Thank you for your response. I have not heard back from the person who invited me to join the company Team. I do not know whether or not other guests can access the Team from their phone. This is a 100% virtual job. I will try to get more information about that. However, I cannot access my work Team from another Android device. The secondary device only has Android 8.1, but I was able to download Teams from the Google Play Store. I may not receive an answer from the higher ups. I'm going to assume that there are restrictions on some things as it appears I also cannot delete sent messages.

SokiGuo-MSFT 28,791 Reputation points Microsoft Vendor

2023-04-03T06:03:55.8766667+00:00

Hi

I'm going to assume that there are restrictions on some things as it appears I also cannot delete sent messages.

The delete chat policy is set by the administrator in the Teams admin center.

To troubleshoot whether it's a mobile client, you can try this download link provided by the official documentation or log in to another account to verify that this assumption is true.

For more details, you could refer to: How to restrict Microsoft Teams sign-in on mobile devices.

MicrosoftTeamsUser85 20 Reputation points

2023-04-03T12:51:29.9833333+00:00

Good day. We were told not to use the Windows app, but the Windows app does work. I suppose we solved the mystery. However, I do not know if anyone else can use Teams on their phone. I just know that I cannot use it from my Android device. Whether it applies just to me, or to all phones may no longer be relevant as I can discuss work with my team members from my desktop device.

SokiGuo-MSFT 28,791 Reputation points Microsoft Vendor

2023-04-04T06:34:05.5566667+00:00

Hi

Thank you for your reply. If you have any update about this issue, please feel free to post back.

SokiGuo-MSFT 28,791 Reputation points Microsoft Vendor

2023-04-06T09:15:50.0833333+00:00

Hi I am checking the status of this case. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to close the thread, it will help others who encounter the same issue and read this thread. Thank you for your understanding and patience!
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Teams Android Error - Cannot access Team on phone, but can on Windows

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