Duplicated devices in AAD

Question

Hello,

I enrolled my device to Intune using Company Portal. The device shows up in the Intune portal, but it's not Azure AD registered. The same device shows up in Azure AD. When I registered it using the Authenticator (Settings->Device Registration) another device showed up in Azure AD, that is Azure Registered, but it's not managed by Intune. I need the device to be compliant, managed by Intune, and registered in Azure AD. I attached some screenshots.

Answer 1

@Vladut Mihai Poncea, Thanks for posting in Q&A. From your description, it seems when we enroll via sign in company portal. It only creates the record in Intune. It doesn't register into Azure AD. If there's any misunderstanding, feel free to let us know.

Based on my experience, if there's any old device records existing in Azure AD. It will cause the issue as ours. You can delete the device in Intune and delete all the records of the affected devices in Azure AD. Then do the enroll again to see if the issue persists.

However, if the issue persists, please collect the following information to us to clarify:

1. How many iPhone devices are affected? Is there any iPhone can enroll successfully?
2. which enrollment method we use to enroll the device? BYOD or ADE?
3. When Sign in company portal, is any error we getting?

Please try the above action. If there's any update, feel free to let us know.

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Answer 2

Same issue with one of our iOS devices, while four others are enrolled normally.

Nothing special about the "exception" device... iPhone 15 Pro Max, iOS 17.1.1.

Any new developments or hints regarding this issue?