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My main question is that we have people that are going to be putting their work email onto their personal phones. I found in the apps area, when they leave, I can tell the system to delete anything tied to their account, but when I test the app selective wipe by either manually putting in someone's account, or while also testing retiring a company portal joined system, it all just stays in pending. Is there something specific that has to be done to get the accounts to delete because I don't want the work emails staying on their phones when they leave the company.
It would have been better if I could have just had them all setup company portal, but there is the concern about the company doing things with their personal data that I am not going to get around no matter how much I explain it to them or show them documentation, so I can't use the retire option when they leave, unless there is a way to do that on phones that have just setup say Outlook using their work email that I am not finding.
Basically my issue is, I can't get Outlook to block or delete all emails in their work account when I simulate someone leaving the company and removing their Azure account.
Hi,
Thank you for posting in Microsoft Q&A forum.
Per my experience, when we use Retire action, email profiles that are provisioned through Intune are removed. And cached email on the device is deleted.
If you need further help, it is suggested to create an online support ticket to get more help. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support
Thanks for your understanding and hope everything goes well with you.
Best regards,
Simon
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The thing is, they are not signed into InTune (Company Portal). When they sign into Outlook on their phone, it asks for their phone pin, and login password, and then Outlook says they need to install company portal with how I have the conditions setup. They don't have to sign into company portal, but the next time they open Outlook, they have to agree to terms pertaining to using their work account, then everything works fine.
I don't see any way to later tell the system to just wipe the device of any data tied to their work account, since they are not signed into Company Portal, so there isn't an option under devices for their phone/account. I can go to the App Wipe area, and put in their account name, but it doesn't do anything, just sits at pending, which is where my problem is. The Microsoft article I found about using App Wipe said it should go through and wipe all company data from any computer that the person had used their company account to access.
The base issue is that when I tell it to wipe, it doesn't, and is stuck pending.
On a side question, if someone signs into Outlook without signing into Company Portal, is there a way to track that in M365?
Hi,
Thanks for your reply.
1,==>The base issue is that when I tell it to wipe, it doesn't, and is stuck pending.
It may depend on if it is actually checking in. If the device isn’t actively being used, the selective wipe may not occur until the next time the app opens.
2,==>On a side question, if someone signs into Outlook without signing into Company Portal, is there a way to track that in M365?
To be honest, I'm not very familiar withM365, to get accurate help, it is suggested to contact Microsoft 365 Community support. Here is the support link:
Microsoft 365 and Office - Microsoft Community
Thanks for your time. Have a nice day!
Best regards,
Simon
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For the first point, the test phones are constantly being used for testing of different things.
It does though look like the manual wipe I setup did finally take, though it took a day or three. I set it to run on Wednesday afternoon, and at I am guessing it ran about a day later. It was deleted, but when software center was removed it created an event but has been stuck in pending. If you go into the play store, it doesn't say to install company portal, it says to activate it, which means it is just being disabled, and not removed.
For your second point, I will ask about it over at the M365 area.