Exchange Online | Cannot delete E-Mails from public folder anymore after activating an age limit.

Question

Hello!

we have public folder in Exchange Online and our user accounts are also hybrid joined / in Exchange online.

I've set an age limit for some public folders and the age limit is working - mails older than 150 days are now getting deleted.

But now colleagues and I cannot delete mails manually anymore via Outlook in these public folders. I have the permission level "Owner" and my colleagues have "Publishing Editor".

I can still delete mails in folders without age limit.

When I copy a mail from a age limit folder in a folder without age limit, I can delete the copy in the folder without age limit.

When I copy a mail from a folder without age limit into the folder with age limit, I cannot delete it from the folder with age limit.

Confusing. Do you have any clue why we now have this situation?

Thanks in advance!

Pascal

Answer 1

Hi @Pascal M ,

In case the issue occurs because the public folder mailbox that hosts the public folder have reached its recoverable items quota, I'd recommend following the steps below to release some storage of the Recoverable items folder and check the result:

1. Connect to the public folder by using Outlook desktop client.
2. Go to the public folder, and select Recover deleted items on the ribbon.
3. Select items to delete, select Purge Selected Items, and then select OK.
   
4. Try deleting mails again.

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