Azure Storage Explorer reauthenticate error when accessing my tenant

Question

Hi, I'm trying to use Azure Storage Explorer to access my storage accounts (hotmail tenant). Procedure:

• Sign in with Azure.
• select Azure option.
• a browser windows opens for authentication (MFA enabled at my hotmail account using Microsoft Authenticator app.)
• authentication OK.
• browser message: Authenticated. You can return to Storage Explorer. You might need to authenticate again if you close this browser tab.
• At Azure Storage Explorer, under Microsoft account there are 2 accounts:
• Microsoft account (home account). the checkbox is selected
• Directory's name for my hotmail account. message under it: This tenant is filtered out. check the checkbox to un-filter the tenant and load subscriptions.
• I check the checkbox. (message: loading subscriptions)
• Error. I need to reauthenticate in a not ending loop. always to reauthenticate.

Answer 1

Hi, The azure storage explorer was updated prior trying to loggin in. (v 1.28.1 was installed) after 20 failed authentication attempts, I finally had access to my hotmail tenant. Thanks!

Answer 2

@SCCMAdmin Can you, please share the screenshot of the error message? Which version of Azure Storage explorer tool are you using?

You can manage and remove Azure accounts that you've signed into from the Account Panel. You can open the Account Panel by clicking on the Manage Accounts button on the left-hand vertical toolbar.

1. In the Account Panel you'll see any accounts that you have signed into. Under each account will be:
   • The tenants the account belongs to
   • For each tenant, the subscriptions you have access to By default, Storage Explorer only signs you into your home tenant. If you want to view subscriptions and resources from another tenant, you'll need to activate that tenant. To activate a tenant, check the checkbox next to it. Once you're done working with a tenant, you can uncheck its checkbox to deactivate it. You cannot deactivate your home tenant. After activating a tenant, you may need to reenter your credentials before Storage Explorer can load subscriptions or access resources from the tenant. Having to reenter your credentials usually happens because of a conditional access (CA) policy such as multi-factor authentication (MFA). And even though you may have already performed MFA for another tenant, you might still have to do it again. To reenter your credentials, simply click on Reenter credentials.... You can also click on Error details... to see exactly why subscriptions failed to load. Once your subscriptions have loaded, you can choose which ones you want to filter in/out by checking or unchecking their checkboxes. If you want to remove your entire Azure account, then click on the Remove next to the account.
     Sign in to Storage Explorer

Additional information: Clear your browser cache and cookies. Sometimes, cached data can cause issues with authentication. Clearing your cache and cookies can help to resolve this issue.

1. Try using an incognito or private browsing window. This can help to isolate any issues with your browser or cached data.
2. Try using a different browser. If you are still encountering issues, try using a different browser to see if the issue persists.