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WHy are my phone contacts still showing up in Outlook if Exchange has been removed from my phone and the device has been removed from outlook?

Hartwick, Anna 1 Reputation point
2020-10-09T19:14:16.94+00:00

My phone contacts are still showing up in the contacts list in outlook, I removed Exchange from my phone, and some contacts in my phone got deleted because of this. When I login to Outlook, those contacts from my phone still show up on Outlook. I removed the mobile device in the outlook settings as well, and all the contacts are still showing up. How do I un-sync my phone contacts from my outlook account without having them deleted from my phone? I have already deleted the Exchange account from my mobile device.

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Joyce Shen - MSFT 16,661 Reputation points
    2020-10-12T02:51:28.997+00:00

    Hi @Hartwick, Anna , what's your Exchange server version? Did you enable the save contacts feature in Outlook for mobile?

    Please try deny premissions for Outlook like contacts/ address book on your device.

    You may also check if the question is caused by "Social Connectors" like this link introduces: Block Syncing of Personal Phone Contacts in GAL through Social Connector

    If so, we will need to change the value in the registry.

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