Some sharepoint users don't see update contents

Federico Coppola 1,181 Reputation points
2020-10-12T07:26:36.32+00:00

Hi all,
Some contents has been created on SharePoint and Microsoft Flow to manage company intranet.

I have a strange issue using SharePoint Online of Office365.
I have noted that a part of these users don't see update contents on modified page (for example a web input form of a SharePoint List).
I have noted that these users has got the some problem with different devices and it is not a simple browser cache of the client PC.

Is there a sharepoint cache on Sharepoint Office365?

I don't have any idea about problem solution.

How can I fix it?
Thanks so much
Federico

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  1. Allen Xu_MSFT 13,756 Reputation points
    2020-10-13T08:20:45.217+00:00

    Hi @Federico Coppola ,

    What permissions do these users have?

    Due to the large throughput and the servers are shared between many sites, the cache in SharePoint Online will not last long.

    So this isn't related to SharePoint cache, refer to the following article for more information on Object cache:

    Using the object cache with SharePoint Online.

    For your issue, please check as follows:

    1) Make sure you have published your page after editing it.

    2) If Content Approval is enabled in the Site Pages library, please make sure that the current page has been approved.

    3) Or you have enabled Version History in site pages library, remember to release a major version or set the Draft Item Security properly.
    31981-1013-2.png

    I hope this information has been useful, please let me know if you still need assistance.


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