Screen share button missing in VM Horizon VDI

Question

Screen share button missing in VM Horizon VDI

Roget Luo 20

Our company been using Teams on Horizon View VDI for years and never an issue, however, recently, some of the user no longer have Screen Share button in the Teams app (not web). Tried uninstall/ reinstall Teams, clearing Teams cache. Issue remains. Strangely, if user logs on another However, have affected user log into a different VDI, Screen Share button is available. Then test logging into the affected user's VDI as myself, Screen Share is also available. This indicates that the issue is not user or machine related. What could be causing this?

SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2023-04-19T05:36:07.4766667+00:00

Hi,

I am checking the status of this case. Please let us know if you would like further assistance. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to close the thread, it will help others who encounter the same issue and read this thread. Thank you for your understanding and patience!

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SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2023-04-19T05:36:07.4766667+00:00

Hi,

I am checking the status of this case. Please let us know if you would like further assistance. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to close the thread, it will help others who encounter the same issue and read this thread. Thank you for your understanding and patience!

Answer 1

SokiGuo-MSFT 31,526 Microsoft External Staff

Hi @Roget Luo

Can problematic users sign into Teams web client work with screen sharing?

Are you switching tenants quickly? Switching tenant accounts quickly leads to call-related issues, such as screen sharing not being available. This is a known issue and in general, restarting the client will mitigate these issues.

Also, download the latest version of VMware Horizon from the VMware download page to see if that works.

For more details, you could refer to: Teams for Virtualized Desktop Infrastructure.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Roget Luo 20 Reputation points

2023-04-25T20:12:58.67+00:00

Hi SokiGuo-MSFT, Share Content is unavailable in web client on both computers, but again, confirmed on Teams admin portal that there is no rule restricting this feature. No, we didn't change tenant recently, and user had no issues until a month or so ago. Very strange.
Company is on the latest Horizon 2303 and VDI is on latest Horizon client 8.9.
Roget Luo 20 Reputation points

2023-04-25T20:26:01.44+00:00

BTW, when test using Teams web client as myself, content sharing button is also missing, but I'm not experiencing any issues with the Teams desktop client at all.
SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2023-04-26T05:45:40.72+00:00

Hi @Roget Luo

Is there an issue if you use the Teams web client on a physical machine?

Check the network environment within your organization, and if you have a firewall, make sure Teams can access network resources properly.

Also, check if your administrator has given you permission to enable screen sharing.
SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2023-05-02T05:18:20.0766667+00:00

Hi @Roget Luo

Haven't received your message for a long time.

I look forward to your kind response.
Roget Luo 20 Reputation points

2023-05-18T00:22:19.26+00:00

@SokiGuo-MSFT

Sorry for the late reply, been busy with other projects. "affected" users have no issues running Teams on physical desktop, however, both physical and VDI are on the same network with the same firewall. Also, another user on the same VDI pool is not experiencing this issue, which should eliminate the cause due to firewall or VDI config. No rules or policy set on admin side.

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Screen share button missing in VM Horizon VDI

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