As a private email user, do I need Exchange?

Kathi Clark 0 Reputation points

When Microsoft required me to update my Hotmail email password, I ended up in Exchange. Do I need Exchange as a non-business. All I need is my Hotmail. My Junk Mail is not coming in. I keep getting pop up’s requesting the correct Password for Exchange. It’s not accepting my Microsoft password.

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  1. Aholic Liang-MSFT 13,826 Reputation points Microsoft Vendor

    Hi @ Kathi Clark

    Are you having trouble changing your password for Hotmail? Where did you choose Exchange??

    As I understand it, you can reset the password for hotmail/ using the link below, but that doesn't make the choice Exchange: Reset your password (

    In addition,About personal account has their own forum, here you can post questions: Results in Outlook - Microsoft Community  

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