Outlook app keeps crashing upon opening on iPhone Xr

Question

I have followed all available advice - cleared my iphone cashe and deleted the app - reinstalled the app. But every time the outlook app just crashes. Emails are being received and the app is updating. but it just wont stay open. I am still receiving emails via the outlook app on my laptop but I need to access them on my phone asap. I have contacted my email provider who say its an app issue (TSOHOST). Please help

Answer 1

Hi @Tracy Hughes ,

Outlook for iPhone is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products (more to be added later on).

You can ask the experts in the dedicated Outlook for iPhone & iPad forum over here:
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_imobile

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(If the reply was helpful please don't forget to upvote or accept as answer, thank you)

Best regards,
Leon

Answer 2

Hi @Tracy Hughes ,
Agree with LeonLaude.
Since your email account could work fine in your Outlook desktop client and only have issues in Outlook for iOS app, I'm afraid there might be something wrong with your Outlook for iOS. Considering here we mainly focus on general issues about Outlook desktop client and know little about Outlook for iOS. To better solve your issue, it is suggested to post a new thread to the dedicated forum for Outlook for iOS.

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_imobile

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your understanding and hope your question will be resolved soon.

Answer 3

There are several reasons behind Outlook App crashing or will not opening on iPhone. First you understand the culprit and then solve the error. Below article will help you to fix your Outlook issue.

https://support.microsoft.com/en-us/office/outlook-not-responding-stuck-at-processing-stopped-working-or-freezes-5c313d04-64af-4441-82d2-44e5a43eee5a

https://itechperry.com/fix-outlook-wont-open/

https://www.lifewire.com/outlook-wont-open-4177980