Teams notification delay on mobile phone

Question

When sending a message to a user's mobile phone, they do not immediately receive the message on the phone. You must open Teams on your phone to display all message prompts at once. The same issue applies to calls. For message timeliness, this delayed acceptance is meaningless.

Answer 1

Hi @alein

According to your description, there are probably the following possible reasons for this problem. Please follow the following aspects to troubleshoot:

• Turn off or customize in Teams notifications or device settings. To resolve this issue, you can check and enable the notifications you want to receive.
• Currently active on the Teams web or desktop app. By default, Teams blocks notifications on mobile devices when you're active on other devices. To resolve this issue, you can turn off the block notifications setting in Teams or sign out of the web or desktop app when you want to receive notifications on your mobile device.
• Possible causes are network issues or caching issues that affect notification delivery. To resolve this issue, you can try switching to a different network, such as Wi-Fi or cellular data, or clearing the Teams cache on your mobile device.

Hope this helps! Moreover, if the above is not your scenario or I have misunderstood anything, please correct me and provide us with detailed information about the issue including the screenshot so that we can better understand to further assist you.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---