Authenticator app is not giving me the option to input the numbers

Yvette Giles 15 Reputation points
2023-04-25T00:09:25.2733333+00:00

I am trying to get into my college email. Usually, when I sign in then go on my microsoft authenticator app to input the number that appears on my browser. But now, the authenticator app isn't even letting me input the numbers on the screen. When I open the app, it just looks normal and there is no request on the screen to put in numbers. Somehow, my account on my phone got disconnected and it isn't working. Even when I click the "can't access my authenticator app" for alternative sign in suggestions, the browser is STILL prompting me to look at a code on my authenticator app that isn't there. I know I can disable the authenticator but I am unable to sign into my account to do so and it is brining me great stress

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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