Organisation Assets Library cannot be found in words and other softwares

Question

Hi,

I am attempting to set up organisation assets (templates), however, after I uploaded, and imported the asset via Sharepoint online management shell (The code below are my reattempt, hence the error already asset)

PS C:\Windows\System32> Add-SPOOrgAssetsLibrary -LibraryURL https://bussupserenitylipcsdlenovo.sharepoint.com/sites/SerenityLifeBalance/Templates -orgAssetType OfficeTemplateLibrary  
  
Confirm  
Are you sure you want to perform this action?  
Performing the operation "Add a new Tenant CDN origin" on target  
"https://bussupserenitylipcsdlenovo.sharepoint.com/sites/SerenityLifeBalance/Templates".  
[Y] Yes  [A] Yes to All  [N] No  [L] No to All  [S] Suspend  [?] Help (default is "Y"): Y  
Add-SPOOrgAssetsLibrary : This library is already an organization assets library.  
At line:1 char:1  
+ Add-SPOOrgAssetsLibrary -LibraryURL https://bussupserenitylipcsdlenov ...  
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~  
    + CategoryInfo          : NotSpecified: (:) [Add-SPOOrgAssetsLibrary], ServerException  
    + FullyQualifiedErrorId : Microsoft.SharePoint.Client.ServerException,Microsoft.Online.SharePoint.PowerShell.AddSP  
   OOrgAssetsLibrary  

The Templates are not showing in my word, excel or powerpoint.

Theres are the file I uploaded

However in my word documents it is not shown (Only my personal one are)

Moreover, in my powerpoint is not showing the templates (again, only personal, not organisational's asset's one)

but the online version of powerpoint is. Online version of powerpoints templates are the only places where the template shows up. online version of words also does not have the templates.

I have checked and I have re-login microsoft account

PS C:\Windows\System32> Get-SPOTenantCdnOrigins -CdnType Private  
*/USERPHOTO.ASPX  
*/SITEASSETS  
SITES/SERENITYLIFEBALANCE/TEMPLATES  

This seems to show the upload is done and nothing wrong with it.

Answer 1

Hello!

Word and PowerPoint Templates are displayed in the Office Desktop under my organization name tab but for web - PowerPoint templates are displayed in PowerPoint start page as Microsoft documentation stated but word templates are not displayed either on create "new" or Word start page.
Is there any updates regarding Word Templates are not showing up in the web.

Answer 2

@SchmJan Apparently "by design". 2 years on and no response from Msft so I guess we can assume they aren't going to fix this critical limitation. Kind of makes the whole point of centralized assets worthless and is not untypical of Msft's approach to everything - release and hype up a flawed new feature without mentioning the lengthy disclaimer about why it won't really be useful.

Answer 3

Hi, @Roger Cheng ,

The process seems to be fine. You can use the cmdlet Get-SPOOrgAssetsLibrary to double check with the organization assets library. It can take up to 15 minutes to have your libraries configured as CDN origins, and you’ll also have a delay of few hours to see your Office templates library show up in your Office Clients.

For office.com, things are a bit different. Reference: https://learn.microsoft.com/en-us/sharepoint/organization-assets-library

When a user selects to create a new Office file (from Office.com or the Word, Excel, or PowerPoint desktop app), the user can select the tab for your organization to see the templates. (To use this feature on Office.com, users need to be assigned a license to Office 365 E3 or E5. The templates aren't available from the New menu. To create a doc from a template, go to Office.com > app start page > Office Template Library.)

You can have a check with the video for your steps: https://www.youtube.com/watch?v=mPWPmFiYrNw&feature=emb_logo

If it still does not work after a few hours, you can open a service request for this issue.

---

If the answer is helpful, please click Accept Answer and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 4

Was this ever resolved? In case, how did you manage to see the templates in Word?

Answer 5

I am also facing the same issue, any updates?