Hidden Windows Audio issues

Thomas Hayward 0 Reputation points
2023-04-25T21:10:02.83+00:00

This is going to be a bit long winded with examples so bear with me. I've reached out to both consumer windows support and tried reaching out through O365 and have exhausted those options so im hoping either someone here, or maybe an agent will see this and get me in touch with someone who can assist or give direction.

I work for an audio company that makes products for content creators and streamers. our products enumerate devices in Windows, and then you can assign apps to them so you can have complete audio control. Some of our users have been encountering weird issues with how windows is handling audio and I need to figure out what on the backend is causing it.

Below I will give some examples of the issues, and then what im looking for/think it is.

Example 1: Everytime the user reboots their computer, Windows mutes the headphone port on our microphone. unsure why. I know its not how our software communicates to our mic, as this user is the only person experiencing it. they have to go into recording device properties and unmute it everytime they restart. Obviously this is not ideal. It seems like window is caching a setting somewhere for that audio device.

Example 2: In our app, theres a mic slider, and you can select the windows device you want to use as your mic. It shows all the active recording devices in windows. with our mic specifically, we've seen it where a user can select the mic, but it wont show any metering in the app or output anywhere. The only way to fix this, is to go into playback devices, find the microphone, right click and go to Properties, then go to the enhancements tab, and tick disable all enhancements (NOTE: the users we have seen with this, do NOT have any enhancements enabled, which is why this is strange). Once disabled and rebooted the mic metering in our app is fine and sound is outputting fine.

Example 3: We've had a user come forward saying their Microphone is quiet, and in OBS it's quite low. the only way they could fix this, was to again, go into recording devices, right click on the microphone, go to properties, and click through the tabs until they hit enhancements. as soon as they click away from enhancements, the microphone starts outputting at the correct volume. Disabling enhancements doesn't fix this, they still need to do it everytime. Note we have checked the levels, and the levels on the mic are fine both in app and in windows. its not a volume setting issue, windows is interacting with the device in a way that it is changing the gain or volume of the mic and not reflecting it or doing it under the hood.

Wondering if anyone has experienced this kind of thing, and how you fixed it, or if there is someone at Microsoft or a team at Microsoft I could talk to about it.

Thanks in advance!

-Thomas

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,977 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,659 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Limitless Technology 44,071 Reputation points
    2023-04-26T12:20:27.0266667+00:00

    Hi, I'd be happy to help you out with your question. Sorry for the inconvenience caused. First, it is important to ensure that your audio device drivers are up to date. This can often solve issues with device communication and performance. You can typically download the latest drivers from the manufacturer's website or through Windows Update. Another troubleshooting step you can try is resetting the Windows audio service. You can do this by typing "services" into the Windows search bar and selecting the Services app. From there, find the Windows Audio service and right-click to select "Restart." Additionally, conflicting audio settings or devices can sometimes cause issues. Try disabling any unnecessary audio devices or settings, and make sure that your desired audio device is set as the default device in Windows. For more Information, please refer to following resource :- Fix sound or audio problems in Windows - https://support.microsoft.com/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-671a-2535c7cd56c8 If you have any other questions or need assistance with anything, please don't hesitate to let me know. I'm here to help.

    If the reply was helpful, please don’t forget to upvote or accept as answer, thank you.

    0 comments No comments