dynamics 365 customer service: Topic dashboard is not generating topics

Ramy Khoury 5 Reputation points

Hello community,

I am having an issue with updating the topic dashboard in Customer Service Hub/Workspace -> Customer Service Historical Analytics -> Insights -> Topics. It is showing me the following result:

User's image

Although in Customer Service Admin Center, it is showing that there is 3 topics: User's image

Any help on figuring out how to display these topics in the customer service workspace topic dashboard?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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