Erro ao realizar login Power Point e Office Apps

Thais Bueno 0 Reputation points

Não consigo acessar o power point e outros apps do Office 365 (Word e Excel) com o meu login business, utilizo office no iOS Mac. Segue o erro abaixo:

Correlation Id: c93f3496-d5c4-6d49-9086-e78e81d8a9f3

Timestamp: 2023-04-27T20:47:24.000Z

DPTI: 308b27b9a850e80966467be816e36fdd77791ecc5bf94c7a544655a78f07009f

A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
173 questions
Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. Emily Hua-MSFT 27,316 Reputation points

    Hi @Thais Bueno

    Currently in Microsoft Q&A we only support English, could you please edit your question into English?Thanks for your understanding.

    Via translation tool, I get following content.


    Please note, iOS is a mobile operating system developed by Apple, do you mean you are using MacOS devices?

    If so, I would suggest you sign into My Account webpage to have a check.

    Then it's recommended to try following steps to have a check.

    • Run the License Removal Tool
    • In Spotlight Search (the magnifying glass) on your Mac, search for and open Keychain Access. (Note: You will need local admin privileges to make changes to your Keychain Access.) In Keychain Access, delete the files below:

    Microsoft Office Identities Cache 3

    Microsoft Office Identities Settings 3

    Microsoft Office Ticket Cache

    • Restart your Mac device and open any Microsoft Office app to re-sign back.

    If nothing helps, please uninstall Office for Mac, then re-start your Mac device and install Office for Mac from My Account to have a check.

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