Join button missing on meeting rooms panel

Question

I’m experiencing an intermittent issue with joining Microsoft Teams meetings via the meeting room panels (Neat pad device). The meeting is visible, however the JOIN icon is missing.

Answer 1

1. Open Run menu.
2. Type %appdata%\Microsoft\Teams in the Run dialog box and then select OK
3. Select all files and folders in the %appdata%\Microsoft\Teams directory and hit the Delete button.
4. Restart Teams and check

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Navigate to Microsoft Teams app, click on the three ellipses, and select Advanced options.

Hit the Repair button.

If the issue is still present, hit the Reset button.

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If the issue is still present, then uninstall and reinstall the app.

Answer 2

Hello,

There are a few things that can be checked:

1. Confirm the external invite contains a meeting URL - should be obvious (the option "Teams Meeting" should have been activated when creating the meeting from Teams or Outlook)

2.Review Microsoft third party join article, confirm the Exchange calendar and device are configured to allow

https://learn.microsoft.com/en-us/microsoftteams/rooms/third-party-join

3.If the join button is still missing, it could be due to an email security system (e.g. ProofPoint, 365 threat protection). These commonly re-write web url's and can format them in a way that makes the Teams Meeting Room unable to interpret the link and create the JOIN button. If this is the case, you may need to get with your email/security team and inquire about whitelisting the meeting provider (e.g. .webex.com, .zoom.us etc..)

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