ms translator web api connect timed out in azure server, but it performs normal on PC

96074769 15

The API address is https://api.cognitive.microsofttranslator.com/

I use java,theoretically its performs on PC should be the same as the azure server

It performs normal on PC, i up my app to azure server, and run it, Okhttp3 has a timeout error

I use curl in azure server, but it has been stuck here

 curl -v https://api.cognitive.microsofttranslator.com/
*   Trying 20.38.87.129:443...

My translator API firewall setting is All networks mode

How to solve this problem?

96074769 15

curl -v https://www.google.com
*   Trying 216.58.214.164:443...
* Connected to www.google.com (216.58.214.164) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
*  CAfile: /etc/ssl/certs/ca-certificates.crt
*  CApath: /etc/ssl/certs
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
* TLSv1.3 (IN), TLS handshake, Server hello (2):
* TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8):
* TLSv1.3 (IN), TLS handshake, Certificate (11):
* TLSv1.3 (IN), TLS handshake, CERT verify (15):
* TLSv1.3 (IN), TLS handshake, Finished (20):
* TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1):
* TLSv1.3 (OUT), TLS handshake, Finished (20):
* SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
* ALPN, server accepted to use h2

VasaviLankipalle-MSFT 18,296 Reputation points

2023-05-01T22:50:20.0966667+00:00

Hi @96074769 , Thanks for using Microsoft Q&A Platform.

Please allow some time to check internally on this and will get back to you.
Nitin Vangala 10 Reputation points

2024-04-24T04:22:37.5666667+00:00

Hello Team, We are also facing same issue.

Translator api is not working in app service deployed code, whereas it's working fine in location mechines and other region app services.

Need to resolve this as priority, because all our chatbots are depended on translator api.

Please let me know if you need more details about this issue.

Please find the screenshot of application insights below for exception details.

1 answer

Sedat SALMAN 14,140 Reputation points MVP

2023-05-01T07:42:00.72+00:00
The problem appears to be related to the connection between your Azure server and the Microsoft Translator API endpoint.

Check Azure server has internet connectivity

Check the firewall and security settings for API and Azure Server
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96074769 15 Reputation points

2023-05-01T07:51:17.9166667+00:00

There's no problem with the network, and there's no problem with the firewall(All networks mode)

curl -v https://www.google.com * Trying 216.58.214.164:443... * Connected to www.google.com (216.58.214.164) port 443 (#0) * ALPN, offering h2 * ALPN, offering http/1.1 * successfully set certificate verify locations: * CAfile: /etc/ssl/certs/ca-certificates.crt * CApath: /etc/ssl/certs * TLSv1.3 (OUT), TLS handshake, Client hello (1): * TLSv1.3 (IN), TLS handshake, Server hello (2): * TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8): * TLSv1.3 (IN), TLS handshake, Certificate (11): * TLSv1.3 (IN), TLS handshake, CERT verify (15): * TLSv1.3 (IN), TLS handshake, Finished (20): * TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1): * TLSv1.3 (OUT), TLS handshake, Finished (20): * SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384 * ALPN, server accepted to use h2

이대상 5 Reputation points

2024-01-09T06:18:58.0066667+00:00

I have the same problem.

Is there a way to solve it

96074769 15 Reputation points

2024-01-09T06:52:19.8666667+00:00

No,i use AWS now

Nitin Vangala 10 Reputation points

2024-04-24T04:32:07.1633333+00:00

Hello Team, We are also facing same issue.

Translator api is not working in app service deployed code, whereas it's working fine in location mechines and other region app services.

Need to resolve this as priority, because all our chatbots are depended on translator api.

Please let me know if you need more details about this issue.

Please find the screenshot of application insights below for exception details.
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ms translator web api connect timed out in azure server, but it performs normal on PC

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