How can I add my account as external user in the tenant first

Senet-Mari Goeieman 15 Reputation points
2023-04-30T11:57:27.3066667+00:00

AADSTS50020: User account 'cw_10280777@hotmail.com' from identity provider 'live.com' does not exist in tenant 'Appen' and cannot access the application 'https://identity.appen.com/auth/realms/QRP/broker/Idaptive/endpoint/clients/appen-idaptive'(Appen Connect) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a Request Id: c67b7ac6-8f71-4e9f-b1b0-5d024240b200

Correlation Id: 16114f42-a69f-4195-b9d3-2d80adec7a93

Timestamp: 2023-04-30T10:44:02Z

Message: AADSTS50020: User account 'cw_10280777@hotmail.com' from identity provider 'live.com' does not exist in tenant 'Appen' and cannot access the application 'https://identity.appen.com/auth/realms/QRP/broker/Idaptive/endpoint/clients/appen-idaptive'(Appen Connect) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

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Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
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  1. Dillon Silzer 49,671 Reputation points
    2023-05-01T01:44:47.6366667+00:00

    Hello,

    You will want to reach out to Appen. Just from a quick search here is a link to Appen support:

    https://crowdsupport.appen.com/hc/en-us/requests/new

    If this is helpful please accept answer.

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  2. JamesTran-MSFT 34,231 Reputation points Microsoft Employee
    2023-05-01T21:36:21.9733333+00:00

    @Senet-Mari Goeieman

    Thank you for your post and I apologize for the delayed response!

    Error Message:

    AADSTS50020: User account '....hotmail.com' from identity provider 'live.com' does not exist in tenant 'Appen' and cannot access the application...

    Based off your error message and issue, if you're trying to add your hotmail.com user to the Appen tenant first, prior to logging in, you'll need a user currently in the Appen tenant with the ability to create / invite users. This user within Appen will ideally be a Global Administrator or assigned a limited administrator role such as a Guest Inviter or User Administrator. For more info - Add a guest user and send an invitation.

    If your hotmail.com user is already a part of the Appen tenant, please make sure you're logging in with the correct credentials (i.e. user@appen.com), and to the correct tenant (i.e. portal.azure.com/<tenantName>.com). For more info - AADSTS50020: Signed in to the wrong tenant.

    I hope this helps!

    If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

    Additional Link:

    If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

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