Shared Mailbox Add On


Hello - We want to be able to schedule WebEx sessions using Outlook so we can attach documents. I'm being told I cannot have the WebEx Add on in a shared mailbox. Does anyone know if this is possible and how to do it if it is?

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  1. Vasil Michev 98,201 Reputation points MVP

    That's probably a question you should be asking WebEx support. As long as the add-on supports scheduling as a delegate, and you have the required permissions, you should be able to schedule a meeting on behalf of a delegate/shared mailbox. Quick search returns this WebEx support article:,-manage,-and-start-a-meeting-for-another-host-in-Microsoft-Outlook

    For a proper answer and additional details, best talk with a WebEx support person.

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  2. Yuki Sun-MSFT 40,896 Reputation points

    Hi @Walters, Mischelle (US - New York) ,

    Agree with Michev that it'd be best to consult WebEx support on this question.

    Anyways, from the perspective of Outlook desktop client, normally you should be able to use an add-in as long as you have sufficient permissions ("Full access" and "Send as") .

    In case you failed to use the add-in when the shared mailbox is automapped to your primary mailbox, you can ask the Exchange administrator to disable the automapping so that you can add the shared mailbox as a second account in your Outlook. See How to add a shared mailbox as additional account in Outlook (2022 version).
    (Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

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