My SharePoint communication site has randomly stopped recognizing my user profile on the top right.

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My SharePoint communication site has randomly stopped recognizing my user profile on the top right.

Tevon2.0 1,106

After running the April SharePoint update in central admin my SharePoint communication site now no longer seems to recognize my user profile in the top right. My SPARK workflows have now stopped running properly and sending emails notifications. Is there something I need to run in powershell or in central admin to fix this?

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Answer 1

Xyza Xue_MSFT 30,176 Microsoft External Staff

Hi @Tevon2.0 ,

Please check whether the User Profile Service in the CA is started.

Go to SharePoint Central Administration >> System Settings>>Manage services on server

User's image

If the User Profile Service is in the stopped state, you can refer to this document to start it with powershell.

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Tevon2.0 1,106 Reputation points

2023-05-03T12:29:43.2366667+00:00

User profile service is already started on my end. Should it be restarted or could the problem be something else then?
Xyza Xue_MSFT 30,176 Reputation points Microsoft External Staff

2023-05-04T09:37:31.4033333+00:00

Is the environment you use sharepoint 2019? Which CU did you install? Maybe you can provide me with a test to see if the problem is caused by installing the latest version of the update.
Tevon2.0 1,106 Reputation points

2023-05-08T13:31:59.6866667+00:00

I use SharePoint 2019, and the last update that I installed was KB 5002373 .
Xyza Xue_MSFT 30,176 Reputation points Microsoft External Staff

2023-05-09T08:57:44.2233333+00:00

Hi @Tevon2.0 ,

I installed the same version of CU as yours, but I couldn't reproduce your situation. After my internal and external searches, there are currently no known issues with this latest CU, and I will let you know if there are any updates. If you are deeply troubled by this problem, I suggest you open a ticket for help.
Tevon2.0 1,106 Reputation points

2023-05-10T18:51:38.3033333+00:00

could you provide a link so that I can open a ticket?
Xyza Xue_MSFT 30,176 Reputation points Microsoft External Staff

2023-05-11T02:19:24.53+00:00

If the issue is urgent to your business, it is recommended that you contact Microsoft Customer Support Services (CSS) via telephone so that a dedicated Support Professional can assist you in a more efficient manner. Please be advised that you might be charged for phone support service. Please go to the website (https://support.microsoft.com/en-sg/help/4051701/global-customer-service-phone-numbers) to find related number and call it to create a new Phone Service Request to Microsoft Phone Support team.

Global Customer Service phone numbers - Microsoft Support

This page provides phone numbers of Microsoft customer service.
Xyza Xue_MSFT 30,176 Reputation points Microsoft External Staff

2023-05-16T08:00:52.2166667+00:00

Has your problem progressed? Welcome to share your solution or progress, which can help users who have the same problem as you solve the problem. Thanks in advance for your contribution!

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My SharePoint communication site has randomly stopped recognizing my user profile on the top right.

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