Authenticator not working

David Gornall 0 Reputation points

I was forced to create a "" account in order to subscribe to Microsoft project. Everything worked fine at initial setup. Now that i would like to manage the subscription, when i sign into that account it asks for the authentication. I open the authenticator app but receive no notificaions or prompts. I can see the azure account with that signin address. I tried authenticating a sign in with my main microsoft account and it worked flawlessly.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 416.3K Reputation points MVP

    For a work or school account you can add an authentication device here

    then using the generated QR code you can link up the authentication device.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  2. Dave Patrick 416.3K Reputation points MVP

    If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    Some other support options inclde; AzureSupport

    recovery form

    or creating a ticket through a different account:


    --please don't forget to upvote and Accept as answer if the reply is helpful--