This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 43%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
Hi,
I have a user that is unable to see our mapped drives for our Files Server whenever she is trying to save in Excel. The mapped drives, however, are visible on the File Explorer. After working on a file in excel, we go to "Save As," but the mapped drives do not appear in the browse box. So she has to save it locally, and then move it after. I don't have any other users experiencing this issue that I am aware of. I even set her up with a different computer, but still experiences this issue periodically. Restarting the explorer.exe service will temporarily resolve the issue, but the issue keeps coming back.
-Windows 11
-Office Home and Business 2021
Thanks,
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 68%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
Hello
Thank you for your question and reaching out.
Do you use GPO to map your route? Please select the restore option when in replace mode. Make sure the user policy option labelled "Run in the logged-on user's security context" is selected as well.
--If the reply is helpful, please Upvote and Accept as answer--
