I have a user that is unable to see our mapped drives for our Files Server whenever she is trying to save in Excel. The mapped drives, however, are visible on the File Explorer. After working on a file in excel, we go to "Save As," but the mapped drives do not appear in the browse box. So she has to save it locally, and then move it after. I don't have any other users experiencing this issue that I am aware of. I even set her up with a different computer, but still experiences this issue periodically. Restarting the explorer.exe service will temporarily resolve the issue, but the issue keeps coming back.
-Office Home and Business 2021