Mapped drives disappear when trying to save in Excel

WBACLLC 0 Reputation points


I have a user that is unable to see our mapped drives for our Files Server whenever she is trying to save in Excel. The mapped drives, however, are visible on the File Explorer. After working on a file in excel, we go to "Save As," but the mapped drives do not appear in the browse box. So she has to save it locally, and then move it after. I don't have any other users experiencing this issue that I am aware of. I even set her up with a different computer, but still experiences this issue periodically. Restarting the explorer.exe service will temporarily resolve the issue, but the issue keeps coming back.

-Windows 11

-Office Home and Business 2021


Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Limitless Technology 43,226 Reputation points


    Thank you for your question and reaching out.

    Do you use GPO to map your route? Please select the restore option when in replace mode. Make sure the user policy option labelled "Run in the logged-on user's security context" is selected as well.

    --If the reply is helpful, please Upvote and Accept as answer--

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