e-mails are deleted when sharing to sharepoint

Travis Duncan 245 Reputation points
2023-05-04T12:08:25.47+00:00

Whenever dragging and dropping emails to a sharepoint library from Outlook 365 desktop app, the cursor turns into a box and the email is moved to the deleted emails folder of Outlook. How do you share to sharepoint but keep the email in the inbox?

Outlook
Outlook
A family of Microsoft email and calendar products.
3,416 questions
SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
10,265 questions
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9 answers

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  1. JudgeRaymondo 125 Reputation points
    2023-05-12T14:37:58.37+00:00

    Hi, if you hold down the CTRL key as you drag the email into SharePoint, it stays in the inbox

    25 people found this answer helpful.

  2. SHampton 25 Reputation points
    2023-06-14T02:43:13.34+00:00

    I was reading this post a month ago and the issue went away so I assumed Microsoft fixed it.

    But the issue is back at my workplace today. Anyone else?

    5 people found this answer helpful.

  3. Tasadduq Burney 8,406 Reputation points MVP
    2023-05-04T12:30:43.8933333+00:00

    This issue can occur if the SharePoint library is set to require check-out before editing. To fix this, try the following:

    1. Open the SharePoint library in question and click on the gear icon in the top-right corner.
    2. Select "Library settings" from the drop-down menu.
    3. Click on "Versioning settings" under the "General settings" section.
    4. Check if the "Require documents to be checked out before they can be edited?" option is selected. If it is, deselect it and save the changes.
    5. Try dragging and dropping emails to the SharePoint library again.

  4. Yanli Jiang - MSFT 24,121 Reputation points Microsoft Vendor
    2023-05-11T06:26:50.3866667+00:00

    Hi @TravisDuncan-3350 ,

    I'm testing in my environment, and it's the same situation as yours. Although the email will be added to the SharePoint library, the email will be automatically deleted.

    But when I use outlook 2019, the mail is not deleted.

    05113

    05111

    Therefore, we recommend that you consider using Outlook 2019 first.

    Or here are some other ways about send email to SharePoint for your reference:

    https://camerondwyer.com/2014/09/28/more-out-of-the-box-ways-to-get-email-into-sharepoint-2013-and-office-365/

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


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  5. Luka 0 Reputation points
    2023-05-15T13:30:37.5633333+00:00

    We're facing the exact same issue. When copying mails from Outlook to Teams-> Mail gets deleted.

    Microsoft® Outlook® für Microsoft 365 MSO (Version 2304 Build 16.0.16327.20200) 32 Bit

    Windows 10 22H2 - Build 19045.2965

    Microsoft Teams Version 1.6.00.11166 (64-Bit)

    @Yanli Jiang - MSFT is this a known issue at Microsoft?