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Sharing that this issue was resolved by a workaround: the instance of ABW was recreated.
Thank you @Ramanjani, Rajiv for your time!
"That link didn't work Check it and try again"
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 79%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Ramanjani, Rajiv
26
Reputation points
On Azure Blockchain Workbench - when I try to access the primary app service I get this error message : "That link didn't work Check it and try again". When i try the second API app service - I get a 403 response code. I have given both the screen shots here below.
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António Sérgio Azevedo 7,666 Reputation points Microsoft Employee2020-10-16T09:55:10.537+00:00 @Ramanjani, Rajiv thank you for reporting. We are looking internaly for any known issues. Please stay tuned.
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SanaCMSFT-8922 301 Reputation points2020-10-16T11:38:28.87+00:00 @Ramanjani, Rajiv Could you please share the troubleshooting logs by running the troubleshooting script so we can try to debug the issue? Also, could you pls check if the account that you are using to access the workbench instance has the required AAD access?
You can also refer troubleshooting script github for the troubleshooting script. -
Ramanjani, Rajiv 26 Reputation points
2020-10-19T20:47:06.347+00:00 [33359-summary.txt][1]
[33443-apimetrics.txt][2]
[33378-sbmetrics.txt][3]
Please find attached the output of the troubleshooting script. Please let me know what is wrong and how I can fix it. I see something wrong here - but you can tell me better:
Summary Report Output
[1] Recommended Actions
* Did not detect heartbeat from the following services: appbuilder.messaging -
SanaCMSFT-8922 301 Reputation points
2020-10-20T05:20:06.037+00:00 @Ramanjani, Rajiv No heartbeat from messaging service is probably not the issue. Could you also please send the service logs? You can find them under the details folder -> workbench folder in the troubleshooting logs folder
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Ramanjani, Rajiv 26 Reputation points
2020-10-20T07:58:50.387+00:00 [33509-availabilitytest.txt][1]
[33560-servicelogs-appbuilderapi.txt][2]
[33498-servicelogs-eth-tx-submitter.txt][3]
[33601-servicelogs-eth-watcher.txt][4]
[33499-servicelogs-telemetry-collector.txt][5]
[33612-exceptions1.txt][6]
[33603-exceptions2.txt][7]
[33528-exceptions3.txt][8]
I had to convert all the csv files to text. Also I had to split the exceptions file into three text files. Please analyse the same and let me know where the problem is.
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António Sérgio Azevedo 7,666 Reputation points Microsoft Employee
2020-11-27T20:26:25.513+00:00