Based on your description it sounds like you might be getting routed to the wrong tenant. If this is the case, you should be able to access the MyApps portal and see the applications for your tenant by adding your tenant ID parameter in the URL like this:
Similarly, if the portal is defaulting to the wrong tenant, you can specify the tenant name in the portal URL:
I tested and was able to do this (after my tenant had the wrong default) by going to
After that, you can select the correct default tenant by choosing your startup directory in your default settings:
If you are still unable to see the applications, your account may need to be assigned to the app by the tenant admin.
To confirm that the user account is assigned, your admin needs to go to the application:
- From the Azure Portal, Navigate to Enterprise Applications
- Select Collections
- Within your Collection, Select Applications
- Open an Application that isn't appearing within MyApps
- Within the Application, Select Users and Groups. If the user isn't assigned, assign the user to the app.
If you are still unable to see the apps, it would help if you could share a browser trace when logging into the MyApps portal and sharing that trace with me at AzCommunity@microsoft.com ("Attn: Marilee Turscak").
Let me know if this helps and if you still face this issue.
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