HEVC Video Extensions

Question

It unfortunately seems like the hevc codec I have purchased from the microsoft store doesn't work at all in my brand new windows laptop. The media player on windows 10 recognizes the codec and ask for me to purchase it, but in windows 11 it just gives out an error . Even though I have purchased the codec extension win 11 is unresponsive. I am not just trying to play videos , I cant use Davinci Resolve at this state which make regret the decision to switch back to windows from apple. My 10 year old macbook pro can open and edit the Hecv files and my 2023 laptop just does nothing.

-I have tried, reinstalling.

-I have tried a clean windows 11 install and installing

Any help would be appreciated

Deniz.

Answer 1

Hello there,

What is the exact error message that you are getting?

Check if the video is corrupted. Test with another media player like VLC.The best solution for HEVC video playback issues we suggest is converting HEVC/H.265 videos to the widely-accepted H.264 MP4 files with an online HEVC video converter.

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. 

https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Hope this resolves your Query !!

--If the reply is helpful, please Upvote and Accept it as an answer--

Answer 2

yes solved the author's problem.