Blue Screen on Windows 11, won’t let me try anything to solve it

Finch Lück 0 Reputation points
2023-05-05T16:21:11.57+00:00

Every time I load up my PC, it tells me that the device ran into a problem and that it will restart for me, the stop code is CRITICAL_PROCESS_DIED. When it restarts it tells me, that my PC did not start correctly.

I’ve tried researching online on what to do, but every time I do one of the Troubleshot options, it tells me that it ran into a problem and couldn’t do what I was trying to do.

I have ran a few scan’s, tried going into Save-Mode, uninstall the latest update, and to complete reset windows, but it always ends the same. When I tried to restore the system it wouldn’t let me.

Also when I did the startup repair it said

Log File: C:\WINDOWS\System32\Logfile\Srt\SrtTrail.txt

but I have no idea what that means

I don’t know much about PCs and Windows so any kind of help would be appreciated.

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Limitless Technology 25,831 Reputation points
    2023-05-09T15:10:54.6266667+00:00

    Hi, thanks for coming into the forums. I'm also a user like you and I'll be more than happy to help you to the best of my knowledge.

    If you already tried to reset the PC or perform a system restore but didn't help, I suggest performing a clean install but files will be deleted on this process.

    Here are the steps on how to create Windows installation media.

    1. Insert a USB flash drive with at least 8GB of space on a working device.

    NOTE: Any content on the flash drive will be deleted.

    1. click this link https://www.microsoft.com/software-download/
    2. Download the tool and click run.
    3. Select Accept.
    4. Select Create installation media for another PC, and then select Next.
    5. Select which USB flash drive you want to use.
    6. Start the download. This process would take an hour or two depending on your internet speed.

    Once the download is completed:

    1. Insert the USB flash drive into the affected computer
    2. Restart your PC.
    3. On the Install Windows page, select your language, time, and keyboard preferences, and then select Next.
    4. Select Install Windows.

    If the reply is helpful, please Upvote and Accept it as an answer.

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