why the chat in Teams sometime not shows?

Aisha Abdulla Ameen 166 Reputation points

can you help me?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. LiweiTian-MSFT 840 Reputation points Microsoft Vendor

    Hi @Aisha Abdulla Ameen

    Are you having issues with chat messages not loading sometimes?

    Do you have the same problem on the web client?

    If you're not seeing the latest messages or threads in your Teams chat list, here are a few things you can try.

    1.Check the Internet Connection: A poor or unstable internet connection can also lead to the Microsoft Teams chat not showing messages issue. You should check your internet connection and speed.

    2. Clear Microsoft Teams Cache: Since the corrupted cache of the Microsoft Teams app can cause the “Microsoft Teams not showing chat messages” error, you can try clearing the Microsoft Teams cache with the following detailed steps.

    Step 1.If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
    Step 2. Press Win + R to open the Run box. Then type %AppData%\Microsoft\teams\ in the box and press Enter to run it.
    Step 3. In the pop-up File Explorer window, double-click the Cache folder and then delete all files in the folder.

    Step 4. Restart Teams.

    User's image

    User's image

    1. Check if Teams is updated to the latest version

    User's image

    4.Run Disk Cleanup: Besides, you can run disk clean-up to fix the Microsoft Teams chat messages not showing up issue. Follow the detailed steps below.

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