How to cold boot into safe troubleshooting to get to a restore point

John Lenz 1,726 Reputation points

Windows 10 Home

I applied an Intel system update from MS update services, and it failed hard. At boot it goes to the logon screen and the BSD with hardware fault error. I did create a restore point before applying update (normal pratice).

How do I, from cold boot, get to advanced troubleshooting screen so I can go back to a good restore point?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Dave Patrick 426.3K Reputation points MVP

    You could attempt this method.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  2. John Lenz 1,726 Reputation points

    I am not able to access c:\SYstem Volume Information

    I went to Folder options panel on the drive and successfully unchecked Hode protected operating system files. The folder showed in root directory

    Access denied, so I went to provide user control

    calcs "G:\System Information Folder" /E /R username:F (Username is correct for login)

    I receive access denied.

    How do I proceed?

    I mounted target system driver on an operating windows 10 system.