How can I disassociate domain left connected to deleted Azure Tenant?

Question

Good morning,

I connected a domain to an Azure tenant, after a while I needed to delete the tenant and recreate a new one (in the deleted tenant I first removed the domain), in the new one the connection of the domain gives me an error saying it is already connected to another (namely the old one), how do I solve this problem?

Answer 1

Hello Francesco Russo

When you delete an Azure tenant, it can take some time for all the associated resources, including the domain, to be fully released and made available for reuse. If you're trying to connect the same domain to a new Azure tenant and encountering an error stating that the domain is already connected to another tenant, you can follow these steps to resolve the issue:

Wait for domain release: After deleting the old Azure tenant, give it some time for the domain to be fully released. This can take several hours or even up to 72 hours in some cases. During this period, the domain is still considered associated with the deleted tenant.

Verify domain status: Check the status of the domain to ensure that it's no longer associated with the old tenant. You can use a WHOIS lookup tool or contact your domain registrar to confirm the domain's status and ownership.

Retry domain connection: Once you've confirmed that the domain is released and no longer associated with the old tenant, attempt to connect it to the new Azure tenant again. In the Azure portal, go to the Azure Active Directory section and select "Custom domain names." Follow the steps to add and verify the domain in the new tenant.

Contact Azure Support: If you have waited for an appropriate amount of time, verified the domain's release, and are still encountering issues connecting the domain to the new tenant, it's recommended to reach out to Azure Support for further assistance. They can investigate the domain's status and provide guidance specific to your situation.

When contacting Azure Support, be sure to provide them with relevant details, such as the domain name, the old tenant's details, and any error messages you're encountering during the domain connection process. This will help them provide accurate and timely assistance.

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