How to sign in with my laptop on

Bonface Ouma 20 Reputation points

I am trying to sign in to using my laptop but I can't where else when I use my phone it signs in meaning I can access the portal via the phone browser but not laptop browsers. What might be the problem?

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
2,764 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
20,687 questions
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Accepted answer
  1. Joe Masterton 75 Reputation points

    This could be due to specific access requirements or policies set up by the portal administrator. Here are a few potential reasons for this - Device-specific access policies. The portal might have conditional access policies in place that allow access only from specific types of devices or operating systems. It's possible that the policies permit access from mobile devices but restrict access from laptops or certain browsers. This could be intentional to ensure security or compliance. In such cases, reaching out to the portal administrator or support team may help

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