Meu crédito inicial acabou em 12 dias

Question

Quando entrei no Azrure me foi oferecido um crédito inicial / promocional por 30 dias. Dizia ainda que eu poderia ter mais 30 dias se fizesse o Upgrade. Em 12 dias meu crédito foi zerado, atualizei a conta e nada, continou com zero.. Poderiam me esclarecer? Pelo que verifiquei na conta gastei coisa de menos de R$150,00 nesses 10 dias, ou seja, bem menos que os U$200,00 oferecidos no início.

Answer 1

@Roberto Giacometti Machado - Welcome to Microsoft Q&A and thanks for reaching out.

Sorry for the inconvenience this must have caused!

Microsoft Azure subscription and billing related issues are currently not supported in the Q&A forums, the supported products are listed over here : https://docs.microsoft.com/en-us/answers/products (more to be added later on).

I suggest you create a support request over here: https://azure.microsoft.com/en-us/support/create-ticket/. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/

You can also try https://azure.microsoft.com/en-us/support/options/#support-plans and ideally the “Submit a support ticket” button will work on this page for them as a first step too.

Hope this helps. and please feel free to reach out if you have any further questions.

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