Office for Mac latest update odd issue

Ryan Zmuda 25 Reputation points
2023-05-17T00:28:02.3933333+00:00

After launching office for mac the mouse lags in the recent update from last 2 weeks

Any fixes?

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. Emily Hua-MSFT 27,526 Reputation points
    2023-05-19T06:06:38.1933333+00:00

    Hi @Ryan Zmuda

    Thanks for your kind sharing.

    Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.", and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

    Issue Symptom:

    The mouse lags on 1 monitor with outlook only after update Office for Mac.

    Current Status:

    Solution provided via Ryan Zmuda.

    This issue caused via a hardware dock, fliping the monitor connections on the dock, this issue goes away.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  1. Ryan Zmuda 25 Reputation points
    2023-05-17T21:06:48.9833333+00:00

    update ignore all above

    it was a hardware dock issue

    We had to flip the monitor connections on the dock

    (as the issue was only on 1 monitor with outlook only)

    very odd but as of now the issue was fixed.

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  2. S.Sengupta 15,036 Reputation points MVP
    2023-05-17T01:21:55.13+00:00

    If you think your mouse appears to be lagging because the pointer is slow to follow the movement of your mouse, then you may need to check your settings by going to System Preferences > Mouse. Then adjust the tracking speed.

    Ensure that your Mac is running the latest version of the macOS software. You can do so by going to System Preferences > Software Update.

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  3. Emily Hua-MSFT 27,526 Reputation points
    2023-05-17T06:52:50.79+00:00

    Hi @Ryan Zmuda

    I want to confirm whether the mouse lags in all programs or only in Office for Mac.

    I would also suggest you start your machine in Safe Mode to have a check. Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS.

    If this issue still occur with safe mode, please refer to S.Sengupta's suggestion.

    Besides, you may try to uninstall Office for Mac, and install older one from link "Release history for Office for Mac".

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  4. Ryan Zmuda 25 Reputation points
    2023-05-17T14:26:56.4766667+00:00
    1. Only outlook there rest of office is ok and other programs are ok
    2. Safe mode made Outlook better it worked ok.

    The windows lags when moving to not just the mousse

    I have pics of startup items if needed

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