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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 93%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
I am encountering a stage issue during testing the bot in Azure Portal, I developed Knowledge base using language resource in language studio, tested it and works perfectly fine in language studio. After that I published and deployed the KB and created bot. The following instructions on this webpage I deployed the bot and created a chatbot. https://learn.microsoft.com/en-us/azure/cognitive-services/language-service/question-answering/tutorials/bot-service
Now while testing a bot in Azure Portal using "Test in web chat" feature, it returns following errors.
The bot encountered an error or bug.
To continue to run this bot, please fix the bot source code.
Any help to fix this will be appreciated. Please and Thanks
Note: I did the same exercise 3 times same results.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 4%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Hi @Adnan Dilawar , Thanks for using Microsoft Q&A Platform.
I have changed the tag since this is an Azure QnA Maker related issue. Hope you understand.
Hi @Adnan Dilawar , Sorry for the inconveniences. I was able to successfully replicate it on my end.
Have you checked the API Key (copied from the language resource in Azure portal) configured properly while creating the bot. Try regenerating the keys and add the latest keys and see if that helps.
Also, could you please share the pricing tier?
Thanks for your reply "VasaviLankipalle-MSFT" , the issue was VPN, I was using bot while connected through VPN. As soon as VPN was disconnected, the bot started working.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 66%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBV%3C/text%3E%3C/svg%3E)
Hello @Adnan Dilawar , I am using OpenAI LLM and have B1 webAppSKU version. I have created a secret key and entered in the .env.testtool.user replacing existing value in SECRET_OPENAI_API_KEY=
I am still getting error -
The bot encountered an error or bug.
To continue to run this bot, please fix the bot source code.
Please can you advice where do I check for the source code?