Issue with renewing certification, "This badge is associated with a different email address".

Lora Mullens 0 Reputation points

I am attempting to renew my Office2019: Microsoft Office Specialist: Excel Expert certification. My credential ID is: 993418049 . I received this certification through my college last year. So my college set everything up, not me.

Ever email I have mentioning this certification is through my college email address but when I click on the associated links a message pops up saying, "This badge is associated with a different email address." I checked my personal email address but nothing is there relating to this. How do I access my badge so I can renew my certification ?

Thanks for the help.

A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
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  1. Emily Hua-MSFT 27,591 Reputation points

    Hi @Lora Mullens

    To help you better, I suggest you post a new thread on following forum.

    Microsoft Training Community --- Microsoft Certification

    Thanks for your understanding.

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