error while user login to azure ad cloud pc

Question

error while user login to azure ad cloud pc

Richa Kumari 301

hello ,

I provisioned the cloud pc for one of Azure AD user account ,the provisioned is successfully and cloud pc created but when user login in cloud pc getting below error.

User's image

Patchfox 4,176 Reputation points

2023-05-20T12:21:45.1566667+00:00

Hi Richa Kumari, can you export the logs and post it here? Before, please remove all sensitive data.
Do you have another PC already successfully configured?
What error message do you get in the network connectivity tab? Can you verify that you are connected to the internet when the deployment runs via autopilot?
Richa Kumari 301 Reputation points

2023-05-22T06:19:36.9533333+00:00

yes ,implemented on 3-4 users ,it worked for other users ..no issue
Richa Kumari 301 Reputation points

2023-09-19T05:16:40.98+00:00

hello ,just for update ,I open the ticket for this.
i tried to escape the ESP then try,I worked,
but that time i also notice that when other device ,user first login with RD app ,it create same issue but same user tried first login from browser it work.

but recently I couldn''t found this issue for new cloud PC., seems issue resolve inbuit.

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Patchfox 4,176 Reputation points

2023-05-20T12:21:45.1566667+00:00

Hi Richa Kumari, can you export the logs and post it here? Before, please remove all sensitive data.
Do you have another PC already successfully configured?
What error message do you get in the network connectivity tab? Can you verify that you are connected to the internet when the deployment runs via autopilot?
Richa Kumari 301 Reputation points

2023-05-22T06:19:36.9533333+00:00

yes ,implemented on 3-4 users ,it worked for other users ..no issue
Richa Kumari 301 Reputation points

2023-09-19T05:16:40.98+00:00

hello ,just for update ,I open the ticket for this.
i tried to escape the ESP then try,I worked,
but that time i also notice that when other device ,user first login with RD app ,it create same issue but same user tried first login from browser it work.

but recently I couldn''t found this issue for new cloud PC., seems issue resolve inbuit.

Answer 1

@Richa Kumari, Thanks for posting in Q&A. From your description, I know the Windows 365 PC is provisioned but unable to login. From the error, it seems the Azure AD join is failed. But no detailed error there. You can export logs to see if more finding. To protect your sensitive information, you can also consider opening case to troubleshoot the issue. Here is a link with the steps to open case:

https://learn.microsoft.com/en-us/mem/get-support

Hope the above information can help.

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error while user login to azure ad cloud pc

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