Experiencing authentication issues

Question

Experiencing authentication issues

Timothy Adrian Lam 0

The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: 50020 - [2023-05-21 06:38:37Z]: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: cb7ae6ae-b520-4591-a9e2-abaa23980400 Correlation ID: b9a488f1-2cc7-4d74-b993-f7ca5c58ebed

Givary-MSFT 35,606 Reputation points Microsoft Employee Moderator

2023-05-23T03:21:41.5633333+00:00

@Timothy Adrian Lam Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back.

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Givary-MSFT 35,606 Reputation points Microsoft Employee Moderator

2023-05-23T03:21:41.5633333+00:00

@Timothy Adrian Lam Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back.

Answer 1

JimmySalian-2011 42,476

Hi,

It seems the classic case of cache issue or you have signed into incorrect tenant, hence when you try to connect to the tenant it tries to use token from other tenant - check here - https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50020-user-account-identity-provider-does-not-exist

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Experiencing authentication issues

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