Experiencing authentication issues

Timothy Adrian Lam 0 Reputation points
2023-05-21T06:40:19.4633333+00:00

The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: 50020 - [2023-05-21 06:38:37Z]: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: cb7ae6ae-b520-4591-a9e2-abaa23980400 Correlation ID: b9a488f1-2cc7-4d74-b993-f7ca5c58ebed

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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  1. JimmySalian-2011 31,901 Reputation points
    2023-05-21T11:12:10.3066667+00:00

    Hi,

    It seems the classic case of cache issue or you have signed into incorrect tenant, hence when you try to connect to the tenant it tries to use token from other tenant - check here - https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50020-user-account-identity-provider-does-not-exist

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